Discharge and Billing

Discharge and Billing

Patient discharge times vary somewhat. Your doctor makes his rounds in the morning and confirms that you can be discharged. The nurse in charge will give you your medical prescription, documents if any, and the date and time of your medical appointment with your specialist for follow-up care.

If you have full insurance coverage you can leave immediately. If you are self-responsible, meaning you are responsible for the payment of your medical bills, the official discharge time is 11:00am. The nurse will give you a discharge note to take to the Admissions/ Discharge office, where the necessary financial settlement and arrangements for your discharge are made. The Administrative Clerk will give you a "Discharge Pass", which you will then take to the nursing station.

At this stage you are allowed to leave the hospital accompanied by family, or a nurse will take you to the exit door. It is highly recommended that you have someone drive you home and stay with you the first hours after discharge and if needed, spend the night with you




Patient Billing

Although we strive to provide you with a complete bill upon your discharge it should not be considered a “final” bill. There are occurrences when charges are inputted late, that is to say, after your discharge. If you are self-responsible and there is a balance remaining after your payment, your final billing statement will be mailed to your address, after which you must settle immediately. If you have valid insurance coverage your billing statement will be sent to your insurance provider. Should all or a part thereof not be paid, then the billing statement with the balance outstanding will be mailed to you for payment.

Refunds of Deposits Made

If you have made a deposit that exceeds the total of your actual charges during your hospital stay, then you will be refunded the difference. Refunds need to pass through our Accounts Payable department; hence you are not able to collect your refund the same day of discharge. The Cashier will advise you when you can collect your check payable to you.

Charges appearing on your statement

It is important to remember that when admitted as an inpatient, your bill includes: a daily room rate, additional nursing procedures, radiology and other diagnostic tests, medications, use of the OR and other related hospital services. It also includes charges from our staff surgeon and anesthetist. Your bill does not include charges for laboratory tests, non-staff physicians, other physician consultants or physical therapists. You will receive separate bills from these physicians or institutions. If you have any questions or concerns regarding your billing statement, please call the Patient Financial Services Department. We hope we can resolve any questions that you may have.

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